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July 01, 2009

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Cyndi

Oh, that is infuriating! I might have actually punched the clerk in the face. Seriously -- hope you got a good response from the manager. Would have expected better from a nice place like WF. Grrr...

And for the record, I'm that mom, too -- you're not alone.

marty

When I go to Whole Foods, I expect to be waited on by someone who is far too good to be waiting on the likes of me - but THIS? I don't care what the manager said. Unless they took that asshole off the floor and put him in the warehouse where he can't interact with any customer? I won't be going back.

We are all that mom. At some point or another, we are all that mom.

kat

and I would have said,'well, with a remark like that, perhaps YOU should be working there too.' ugh. Girl you are not alone...I have burn marks on my back from 'holier than thou' moms stares!
Hang tough! 'That' Moms UNITE!

TCMama

I'm impressed by your honesty and it sounds like you are doing a great job as a mom. Our children need boundaries even though most of the time it feels terrible enforcing them! As for the cashier...one day, one day when someone is willing to reproduce with him...he'll understand all too well how hard it is to shop with young kids!

cindy w

Whenever I'm out and see a mom like the way you described yourself, my only thought is, "oh, thank God that isn't me." Because I know that there are plenty of days that it IS me.

I am dying to know what the Whole Foods manager's response was. That is insane that the jerk-off cashier said that to you. Totally warrants a boycott.

nikki

I can't believe that comment! It's amazing to me how downright hostile some people are towards kids just, you know, being kids, which is to say not perfect little angels.

I'd complain to the manager, and probably not shop there for awhile. Trader Joe's is better, anyway.

Aimee

Wow! I hope the manager responded to you appropriately and promised to discipline that cashier. What a jerk!

Two Lines On a Stick

I would call their corporate office. I used to work at a local grocery store. If we got a complaint to the manager, they would "talk to us." If the complaint came through the corporate office the manager was actually required to write it up and give disciplinary measures. And then corporate would follow up to see what had been done.

Having said that- there is NO excuse for the worker to treat anyone like that regardless of how their children are behaving? Whatever happened to customer service? I have heard about *attitudes* at Whole Foods and that just serves to confirm what I've heard. It's sad.

~vee

Perhaps that checker needs to look into a job at Walmart. He's rude, judgemental and has no people skills which means he has a real future there. I'd offer to write a letter of recommendation and be a reference for him as well; wouldn't want to stand in the way of his long, illustrious career. Sarcasm aside, he has NO business in a service and company representative oriented position.

And as an aside... Once, when my then 2-year old had tornadoed her way through a wading park by knocking down small children, pitching no less than 3 screaming tantrums, scratched me, dumped the contents of someone else's picnic into the DIRT, refused to follow ANY instruction and then told me to "Be TWIGHT" I loudly asked (with hands on hips), "Were is your mother?". Scores of moms who had only moments before been judgemental and awful lept up to helpfully locate the little heathen's mom. As soon as they were occupied...I scooped her up and ran to my minivan. My older ones took a minute but quickly caught on. We've all been there.

Jill

If I lived in your area I'd never step foot into that store again. What a little prick!!

Radish

Absolutely unacceptable comment by that cashier. I'm impressed you didn't punch him!

Becki

Yikes! I can't believe someone lucky enough to have a job in this economy would flap their jaws so rudely! They obviously don't have kids of their own...and never will if their courting skills are anything like their customer service skills.

NicoleB

Very uncool of him...I look forward to the day when he is out running a few errands with his kids on his own...See if any of us moms help him out.

Kristie Finnan

I think I would have called the manager over and told him what happened and that you were not going to shop there anymore- very unacceptable behavior on the cashier's part- Jerk! Maybe you could have at least gotten a gift card out of the deal. Maybe even go in there without your kids calmly and explain how nasty he was. No apology, oh well- they're loss! They are so expensive anyway! If you have Trader Joe's down there- give it try!

Jill

Totally uncalled for and inappropriate. I would be on making calls and writing letters and making sure that the clerk knew he was out of line.

Judi

Being in a public service position myself I can't imagine telling anybody something like that. Did he think of asking if it would be okay to give the child a treat? Usually a stranger just talking quietly to the child is enough to quiet them down. Totally unacceptable!! And don't you know Karma is a BITCH!!

Noelle Norfolk

Some parents have no idea how much their children HELP them be good parents... I only have ONE daughter, but she is very headstrong and willful... qualities that will serve her well as an adult, but do not currently make her very convenient in public sometimes.

Which means you have to pick and choose your battles or you will kill yourself in the effort. You had already stated you were TRYING to go home. You made a good decision, and that cashier's comment was completely uncalled for. There is a quote that says, "Have a little more compassion than necessary, because everyone is fighting a battle," and this is a very good example. I wish you all the luck I can when you write to Whole Foods.

Tammy

I have 4 boys. When the 3 older ones were young they are 3 1/2 years apart I was that mom. They were hard to hand but I still did it and if that guy at would of said that to me I think I would of let him have it right there. You sound like a great mom!

gail

Um wow... "whole" lotta attitude. I am sure corporate wouldn't appreciate that.

Nita

I would be inclined to report the incident to corporate also. When complaints come in via corporate, management is required to address them in a more formal way. Even if he doesn't like kids and is the least tolerant person in the world, under no circumstances should be suggest going to another store. Are you f'n kidding me? That's just BAD business.

We are all that Mom, whether we have one kid, three or five or more. We have all been there. I am proud to say that I am THAT Mom. And come hell or high water, I will continue being THAT Mom. The rest of the world can kiss my a$$.

Jennifer

Wow, what a jerk. Obviously not a parent... He should definitely be disciplined for that.

@sweetbabboo

That is absolutely disgusting. I have suffered my fair share of looks from the clerks and customers as Linus has squealed his way through the store but never has one dared to say anything to me. That was absolutely uncalled for. How about offering a mom a little help?

I will not be shopping there anytime soon despite it being the closet grocery store. Instead, I will drive across town to Harris Teeter where they smile and play with my toddler, take my groceries to the car, and have even sent me out ahead to load Linus and then drive back up to collect my groceries. Harris Teeter is worth the extra cash for quality customer service. Whole Foods obviously is NOT.

-Abby

Alison-Mountain Momma

OH. MY. GOD.

I'm that mom, too! I'm proud of it! I cannot believe they said that to you!

I would absolutely boycott if there is no response from the store. That is HORRENDOUS!!!

hf

WOW! Yes I wouls definalty call and complain, write a letter as well.

I am a mother of 2, both as headstrong as possible. While shopping one day at a local grocery store I actually had a lady come up to me and say really you should learn to contol your childs screaming.(was was 25months old)

I was livid! See, my son has Aspergers, really not that easy to control the tantrums, so does this mean because he doesn't fit into your Perfect mold he shouldn't be allowed in the "real" world.

Snotty people who make comments like that definatly don't have children, plus what makes whole foods so much better than walmart? Are they both not business's trying to stay in business?

Please let us know what was done!

ilinap

I am THAT mom too...and proud of it. We do what we have to do. May the Fates bless that cashier with rambunctious, loud, disrespectful banshees one day. My Whole Foods days are over since meeting Farmer Tom of the wondrous CSA.

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